IT Services & Support for Austin-San Antonio
Co-location Services
We provide a dedicated facility, designed with resources which include a rack, regulated power, fast and redundant internet connection, security and managed support. The colocation gives you a secure place to physically house your servers as opposed to locating it in your office or warehouse where the potential for fire, theft, security or downtime is much greater.
Colocation of your server is also beneficial if you do not have the resources to manage, maintain, patch or upgrade your server.
IT Systems Planning & Budgeting
Many small and medium sized business owners make IT decisions as a reaction to their immediate needs rather than part of a long-term growth plan. We assess your current and future IT needs and make recommendations based upon our findings.
IT Cost Reduction
Mission IT believes in providing affordable, complete & professional IT support to our clients for a fixed fee. There are no long term contracts that most IT companies require you to sign. At Mission IT, we believe that you should have the flexibility to change plans as your IT needs change. You should know exactly what you are spending on IT.
Offsite Data Backup/Disaster Protection
With our data backup solution, we store a complete image of your server to an onsite NAS device. If you choose to utilize the offsite backups, your data is transmitted to a secure collocation facility. For as little as $1.50 per GB, we can ensure all of your data is secured both onsite and offsite. No need to swap tapes or monitor log files, let Mission IT monitor your backups nightly.
Our revolutionary backup solution also enables you to have a "virtual server" in case of a hardware failure, thus limiting your potential downtime to minutes and not hours or days. We will also assist you with development and management of your disaster protection plan.
Dedicated Client Services Manager & Tech Team
Even before you become a client, you will have a Client Services Manager (CSM) who will be your one stop contact. The CSM will partner with you to ensure that you have exactly the support and services that your business needs and can afford. They know your business and assist you with IT planning and budgeting. They work with you and our technical team to ensure you always get the outstanding service you deserve.
We assign a tech team to your account so that you will have dedicated, expert IT professionals who know you, your staff, and IT systems.
Proactive & Preventative Maintenance
Mission IT does not function under the break / fix mentality. We perform nightly preventative maintenance updates on your IT infrastructure. We also monitor your systems during the day to proactively identify any potential problems. These services ensure that your systems and servers perform at maximum capabilities.
Regulation & Compliance Monitoring
Whether you are governed by the SEC, HIPPA, or another organization, we have the knowledge, experience, and resources to help you become and remain compliant with their policies.
Remote Access/Multi-Office Connectivity
Many users desire the ability to access applications, files, and email from outside the office. We can design and set up remote access capabilities that will meet your needs.
IT Vendor Management
Whether it is your ISP, hardware vendor, web developer, or ASP, we help you manage the relationship and deal with them directly for you.